Tag Archives: guest service

Alojapp application that makes your stay at hotels more comfortable

Alojapp is a Colombian application that seeks to provide a different experience to guests during their hotel stay. This venture, was born in the minds of a group of young Colombians. Now, already has more than 75,000 registered users and an operation in 24 hotels nationwide.

According to Daniel Forero, CEO of Alojapp, part of the services can be enjoyed by guests enrolled in this application. Those are: to register quickly, receive a personalized welcome by means of a text message or email, check the hotel’s meals menu, request services to the room. Moreover, you can find out about the offer of the place where they are with things. Such as recreation and rest areas, among others.

Guests have not been the only beneficiaries with the implementation of this mobile application. According to Forero , hotels have reported increases in different metrics, thanks to the use of Alojapp in their establishments.

The company figures say that a hotel that uses this application grows on average 93%. This happens in terms of satisfaction to its guests, domestic consumption increases by 80% and its reputation on TripAdvisor improves 77%. For Forero, this makes the service an attractive investment for the hotel industry.

What were the issues they identified when designing the application? Forero says that ” the first is the lack of technology in the area of guest service. We are accustomed to request our addresses and transport through applications that are dedicated to this, but we arrive at the hotel and our cell phone does not have a function. ” Continue reading Alojapp application that makes your stay at hotels more comfortable